Customer Guarantees
Consultingmode has a strong dedication to quality service and offers three very important guarantees that hopefully help reflect our commitment of service to you as a customer.If you are not fully satisfied with our web hosting services for any reason within the first thirty (30) days from your initial set up, simply submit a cancellation request located within our Client Area and we will issue you a full refund without any hassle on all fees for shared and/or reseller hosting services rendered by Consultingmode.
Refunds do not apply to domain registration fees, accounts that have been suspended or cancelled for violating our Web Hosting Terms Of Service.
For additional information regarding our 30 Day money back guarantee, please review our Terms of Service.
Consultingmode is serious about the level of service we provide. To prove our dedication, we offer a 99.9% Uptime Guarantee that covers all Web sites hosted on our servers. Consultingmode will issue credits based on the information below for any web site hosted on our servers that is not available 99.9% or 99.99% as indicated for your service level hosting plan, in any calendar month.
95% - 99.8% we offer a 10% credit
90% - 94.9% we offer a 20% credit
89.9% or below we offer a 100% credit
99.0% - 99.9% we offer a 10% credit
85% - 98.9% we offer a 20% credit
84.9% or below we offer a 100% credit
All credits must be requested by contacting our billing department. The maximum credit allowed shall not be more than customers's monthly service charge for the month in question. Credits do not have a cash value and will only be applied automatically to future invoices. All accounts must be in good financial standing and not in violation of our Web Hosting Terms Of Service.
Scheduled maintenance and unforeseen network occurrences such as but not limited to network outages, power grid failures, DDOS attacks, and congestion do not warrant credit.
We strive to provide you with the very best support around the clock. In keeping to this promise, we have qualified technicians ready to assist you 24 hours a day, 365 days of the year.
We guarantee that no support request will go unanswered for longer than 12 hours of submission. Even though we have allotted this pre-determined response time, our team average to fulfill support requests is generally within 30 minutes to 1 hour.